College Performance Measurement Framework

How well are Ontario’s regulatory health colleges protecting the public interest?” This is the question the Ontario Ministry of Health asked health profession regulators to answer when it developed the College Performance Measurement Framework (CPMF).

College of Opticians of Ontario CPMF Reports  

2020 CPMF Report 

2021 CPMF Report

Highlights from the 2021 CPMF Report 

Throughout 2021, the COO continued to demonstrate its commitment to public protection, transparency, and strong governance. 

In 2021, the COO reported that it met or partially met all 50 measures identified by the Ministry. Of these measures, 88% of the measures were fully met, and 12% were partially met. This represents an improvement over the 2020 report, where 65% measure were fully met, 32% partially met, and 3% not met:








Key achievements in 2021 included:

  • A focus on diversity, equity and inclusion and cultural humility and the adoption of a DEI Strategic Plan
  • Working closely with system partners to support applicants as they completed licensing examinations and worked to meet other entry-to-practice amidst continued disruptions caused by COVID-19
  • The introduction of new competency profile for board and committee members
  • The establishment of a robust pre-election and pre-appointment screening process to ensure board and committee members meet the approved competencies
  • The adoption of a process for regular third-party evaluations of the board’s effectiveness

The 2021 Report also identifies opportunities for further improvements, which the COO is committed to working toward over the course of the next year.  

Health Regulatory Colleges Exist to Protect the Public Interest 

To help the public understand how well colleges are doing their job and to help continually improve accountability, transparency and oversight, all colleges are reporting on their work in the CPMF Reporting Tool. The new tool was developed by the Ministry, together with Ontario’s health regulatory colleges, subject matter experts and the public. 2020 CPMF Report 

The CPMF covers a wide variety of topics, including how colleges:

  • perform as an organization
  • register applicants
  • measure practice improvement of regulated health professionals 
  • process complaints about their registrants

This CPMF provides information on how colleges work with external partners, such as other regulatory colleges, educational programs and the broader healthcare system to improve public protection.

The CPMF also shares raw data about Ontario’s regulated health professionals and their participation in practice improvement. There is data about the number of complaints and the type of those complaints, and how many health professionals participated in practice improvement activities. Finally, the CPMF details each college’s commitment to making improvements over the next year, giving clear action/improvement plans. 

Colleges will update this report annually, noting any progress on areas identified for improvement or adding new or updated information required by the Ministry of Health. These reports are one of the many ways colleges demonstrate their commitment to the public interest for the people of Ontario.


COO footer logo
The College of Opticians of Ontario
90 Adelaide Street W., Suite 300, Toronto, ON M5H 3V9

Find an Optician
Privacy Policy  |  Accessibility  |  En Fran├žais
© 2023 College of Opticians of Ontario