Quality Assurance Program

To assist Registered Opticians (ROs) in meeting their legislative obligations under the Regulated Health Professions Act, 1991, the Quality Assurance (QA) Committee has developed a QA program that requires registrants to engage in self-assessment and professional development each year. 

There are 3 three parts to the Quality Assurance (QA) Program:

  1. Annual Completion of a Professional Portfolio.
  2. Random selection of Registrants to participate in the Competency Review and Evaluation process.
  3. On-site Peer and Practice Assessment, if directed by the QA Committee. 

 Continuing Education Requirements 

As part of the portfolio, registrants must complete a combined total of 16 continuing education (CE) hours:

  • 4 Accredited Contact Lens (CL) Hours
  • 4 Accredited Eyeglass (EG) Hours 
  • 4 Accredited Professional Growth (PG) Hours
  • 4 Non- Accredited, Self-Directed CE hours

*ROs who have a refracting designation are also required to complete 2 Accredited CE hours specific to Refraction.

**As 2020 is a transition year, RO's can complete 8 self-directed hours or any combination of self-directed and accredited professional growth hours totaling 8.

All registrants must also complete Jurisprudence Chapter  One: Professional Boundaries & Sexual Abuse Prevention within 12 months of initial registration and then once every 3 years. This will count as 1 PG hour the year in which it is completed.


Competency Review & Evaluation Process

The Competency Review and Evaluation (CRE) Process is a mechanism for the Quality Assurance (QA) Committee to monitor registrant participation in the QA Program.
Each year 20% of registrants are randomly selected to participate in step 1 of the CRE process. 

Step One

Stream One - 10% of registrants are required to submit the previous year’s professional portfolio.
Stream Two – 10% of registrants are required to submit the previous year’s professional portfolio and engage in the Multi-Source Feedback (MSF) process.

Step Two 

Registrants identified in step 1 as requiring an in-depth assessment of their practice are required to participate in a Peer and Practice Assessment.

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